Corporate name: Alcageb Inc.
Operating brand: Career Transition Canada (CTC) / Transition de Carrière Canada (TCC)
Legal form: Corporation incorporated under the Canada Business Corporations Act (CBCA)
Federal Corporation Number (Corporations Canada): 1432709-8
Quebec Enterprise Number (NEQ): 1178017779
Registered office: 5320 MacDonald, Côte-Saint-Luc, Quebec H3X 2W2, Canada
Privacy contact email: info@alcageb.com

2.1  Through the Website (alcageb.com)
We automatically collect certain browsing data through Google Analytics 4 (see Section 9 - Cookie Policy):
- IP address (anonymized)
- Pages visited, session duration, traffic source
- Device type, browser, browser language
- Interaction data (clicks, scrolling)
Purpose: statistical audience analysis, content improvement, and user experience optimization.

2.2  Through Calendly (Appointment Booking)
When booking a Discovery Call or a coaching session, the following information is collected by Calendly LLC (United States):
- First and last name
- Email address
- Country of residence (selected in the booking form)
- Information voluntarily provided in custom question fields
Purpose: appointment scheduling, confirmation and reminder notifications, pre-session client qualification.

2.3  Through Stripe (Payment Processing)
Financial transactions are processed by Stripe Inc. (United States). Alcageb does not directly collect or store payment card data. Stripe collects:
- Cardholder name
- Billing address
- Payment card details (processed and stored exclusively by Stripe)
- IP address at the time of transaction
Purpose: secure payment processing, fraud prevention, and issuance of transaction receipts.

2.4  In the Context of Service Delivery
For the delivery of our services (Express Assessment, 1:1 Coaching, IT Canada Application Sprint), we collect the following information by email:
- Curriculum vitae (CV / résumé)
- Target job descriptions
- Professional information shared during sessions or in writing
- Contact details (name, email address, country of residence)
Purpose: conducting diagnostics, preparing reports, delivering coaching sessions, and maintaining the client file.

We process your personal information on the following legal grounds:
- Performance of a service contract: processing necessary to deliver the service you have subscribed to.
- Consent: collection of browsing data via analytical cookies (consent obtained through the cookie banner).
- Legitimate interest: aggregated statistical analysis of site traffic to improve our services.
- Legal obligation: retention of billing data in accordance with applicable tax laws.

We apply the following data retention periods:
Complete client file (CV, reports, session notes, correspondence): 7 years following the end of the engagement, in accordance with tax obligations and civil prescription periods under Canadian and Quebec law.
Billing and payment data (Stripe): 7 years, in accordance with the requirements of the Income Tax Act (Canada) and the Taxation Act (Quebec).
Prospect data (no service purchased): 2 years from the date of first contact.
Browsing data (Google Analytics 4): 14 months (retention period configured in GA4 settings).
Calendly data: In accordance with Calendly LLC's data retention policy; please refer to their privacy policy for details.
Upon expiry of these periods, personal information is securely destroyed or anonymized.

5.1  Third-Party Service Providers
We engage the following third-party providers, who may have access to certain personal information in the performance of their functions:
WHC (Web Hosting Canada): Website hosting provider for alcageb.com. Servers located in Canada. Purpose: website hosting and availability.
Google LLC (Google Analytics 4): Audience analytics. Servers located in the United States. IP addresses are anonymized prior to transmission. Purpose: traffic statistics and site performance analysis.
Calendly LLC: Online appointment scheduling platform. Servers located in the United States. Purpose: booking and appointment management.
Stripe Inc.: Online payment processing. Servers located in the United States. Purpose: secure processing of financial transactions.
Transfers of personal information to the United States (Google, Calendly, Stripe) are conducted pursuant to the contractual mechanisms and appropriate safeguards established by those providers (standard contractual clauses, compliance programs). Prior to any such transfer, Alcageb conducts a Privacy Impact Assessment (PIA) in accordance with Section 17 of Law 25.

5.2  No Sale or Commercial Sharing of Data
We do not sell, rent, or share your personal information for commercial purposes with any third party not identified in this Policy.

5.3  Disclosure Required by Law
We may be required to disclose your personal information if mandated by law or compelled by an order of a court or competent authority.

In accordance with Law 25 and PIPEDA, you have the following rights with respect to your personal information:
- Right of access: obtain a copy of the information we hold about you.
- Right of rectification: request correction of inaccurate or incomplete information.
- Right to data portability: receive your information in a structured, commonly used technological format.
- Right to de-indexation: request that we cease disseminating your personal information in certain circumstances.
- Right to withdraw consent: withdraw your consent to the use of analytical cookies at any time.
- Right to destruction: request the deletion of your personal information, subject to applicable legal retention obligations.

To exercise any of these rights, please contact us at:
Email: info@alcageb.com
Mailing address: Alcageb Inc., 5320 MacDonald, Côte-Saint-Luc, Quebec H3X 2W2, Canada

We are committed to responding to all requests within 30 days. If your request is complex, we will notify you of the need for an additional delay, within the limits permitted by law.

Alcageb Inc. implements reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration or disclosure, including:
- Restricted access to client files (individual access, no unauthorized third-party sharing)
- Transmission of documents via secure email
- Payments processed exclusively through Stripe (PCI-DSS compliant)
- Website hosted by WHC in Canada, with active HTTPS protocol
In the event of a confidentiality incident presenting a serious risk of harm, we will notify the Commission d'accès à l'information du Québec (CAI) and the affected individuals, in accordance with Section 3.5 of Law 25.

9.1  What Is a Cookie?
A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit a website. Cookies allow the website to recognize your device on subsequent visits and to collect information about your browsing behaviour.

9.2  Cookies Used on alcageb.com
The website alcageb.com uses only analytical cookies through Google Analytics 4 (GA4), a service provided by Google LLC (United States).
These cookies collect aggregated and anonymized browsing data, including:
- Pages visited and session duration
- Traffic source (search engine, direct link, social media)
- Device type and browser
- Approximate location (country/region level)
No advertising, targeting, or profiling cookies are used on this website.

9.3  Cookie Lifespan
Google Analytics 4 cookies have a maximum lifespan of 13 months. Usage data is retained for 14 months within the GA4 interface, in accordance with the configured retention setting.

9.4  Consent and Preference Management
On your first visit to alcageb.com, a consent banner informs you of the use of analytical cookies. You may:
- Accept all cookies: GA4 cookies will be activated.
- Decline non-essential cookies: only cookies strictly necessary for the website to function will be placed.
- Change your preferences at any time by clicking the "Cookie Settings" link available in the website footer.
You may also opt out of Google Analytics directly by installing the browser add-on provided by Google: https://tools.google.com/dlpage/gaoptout

For any questions regarding this Policy or to exercise your rights, please contact the Privacy Officer of Alcageb Inc.:
Email: info@alcageb.com
Mailing address: Alcageb Inc., 5320 MacDonald, Côte-Saint-Luc, Quebec H3X 2W2, Canada

If you believe your rights have not been respected, you have the right to file a complaint with the Commission d'accès à l'information du Québec (CAI): www.cai.gouv.qc.ca

Residents of the European Economic Area may also contact their local data protection authority.