Cancellation and Refund Policy

Website: alcageb.com · Last updated: July 2026

This Cancellation and Refund Policy (the "Policy") sets out the conditions under which a Client may cancel an order and obtain a refund for services offered by Alcageb Inc.
This Policy applies to all paid services available on alcageb.com and is consistent with the provisions of Quebec's Consumer Protection Act (CQLR, c. P-40.1) governing distance contracts, as well as the terms of use of the Stripe payment platform.

1. Right of Rescission - Distance Contracts

In accordance with Sections 214 to 217 of Quebec's Consumer Protection Act, a Client who enters into a distance service contract has a right of rescission of seven (7) days from receipt of the written contract, without penalty or obligation to provide reasons.
This right of rescission is subject to the following conditions:
- The Client must notify their decision by email to info@alcageb.com within the 7-day period.
- If service delivery has already commenced at the Client's express request before the expiry of this period, Alcageb may retain an amount corresponding to the services actually rendered, proportionate to the total agreed price.
- If the service is fully completed before the expiry of the 7-day period and the Client expressly consented to such early performance, the right of rescission is extinguished.
For Alcageb services, service delivery is deemed to have commenced: (a) from the moment Alcageb receives the Client's documents and begins analysis or production work, for the IT Canada Application Sprint and Express Assessment; (b) from the time the first session takes place, for 1:1 Coaching and Additional Session services.

2. Summary of Cancellation Conditions

Service	Cancellation Deadline	Refund	Partial Refund Possible
IT Canada Application Sprint	Before any work begins on file AND before 1st session	Full	Partial possible after 1st session if 2nd session not held (exceptional circumstance)
Express Assessment	Before analysis work begins	Full	None
1:1 Coaching	Before 1st coaching session	Full	Partial possible for unused sessions (exceptional circumstance, at CTC's discretion)
Additional Session	At least 24 hours before scheduled session	Full	None

3. Cancellation Conditions by Service

3.1 IT Canada Application Sprint

The Sprint Candidature includes written deliverables (CV analysis, professional positioning guide) as well as two individual 45-minute sessions: the first focused on the CV, and the second consisting of a bilingual (FR/EN) interview simulation. The second session must be booked within 30 days of the first; after this period, the right to the second session is forfeited and the service is deemed fulfilled on the basis of the first session alone, with no partial refund.
The Client may cancel their order and receive a full refund provided the cancellation request is received before Alcageb has begun any work on the submitted documents AND before the first session has taken place.
Once the first session has been held, no full refund will be issued. If the Client is demonstrably unable to attend the second session due to a serious medical condition or other exceptional circumstance recognized in writing by Alcageb, a partial refund corresponding to the value of the unused session may be granted at Alcageb's sole discretion.
No refund will be issued once both sessions have been held or the written deliverables have been transmitted.

3.2 Express Assessment
The Client may cancel their order and receive a full refund provided the cancellation request is received before Alcageb has begun its analysis work on the submitted file.
No refund will be issued once the diagnostic report has been transmitted to the Client or after the debrief session has taken place.

3.3 1:1 Coaching
The Client may cancel their order and receive a full refund provided the cancellation request is received before the first coaching session takes place.
Once the first session has been held, no full refund will be issued. If the Client is demonstrably unable to continue the program due to a serious medical condition or other exceptional circumstance recognized in writing by Alcageb, a credit corresponding to the remaining unused sessions may be granted at Alcageb's sole discretion.
Unused sessions that expire at the end of the applicable validity period (30 days, extended by ten (10) days for each additional session purchased) are forfeited and are not eligible for a refund or extension. Refunding an additional session cancels the validity extension associated with it.

3.4 Additional Session
The Client may cancel and receive a full refund provided the cancellation request is received at least 24 hours before the scheduled session time. No refund will be issued for cancellations received less than 24 hours before the session or after it has taken place.

4. Cancellation Request Procedure

All cancellation requests must be submitted exclusively by email to info@alcageb.com, including the following information:
- Client's first and last name
- Email address used at the time of purchase
- Stripe transaction reference (shown on the confirmation receipt)
- Service concerned and date of purchase
- Reason for cancellation (optional, but appreciated)
Alcageb will acknowledge receipt of any cancellation request within one (1) business day and communicate its decision within three (3) business days.

5. Refund Processing

Approved refunds are processed through Stripe Inc. to the original payment method used at the time of purchase, within five (5) to ten (10) business days of approval, subject to the Client's financial institution's processing timelines.
Alcageb does not issue refunds by direct bank transfer, cheque, or any payment method other than the one used in the original transaction.
Credit posting timelines on bank or card statements depend on the Client's financial institution and may take an additional 3 to 10 business days following Stripe's processing.

6. Exclusions from Refund Eligibility

No refund will be issued in the following circumstances:
- The service has been fully delivered to the Client.
- The first coaching or Sprint Candidature session has been held, except in the exceptional circumstances described in Sections 3.1 and 3.3.
- The session validity period has expired without the Client having used all sessions.
- The Client failed to submit required documents within the agreed timelines, making it impossible for Alcageb to deliver the service within the contractual period.
- The Client cites a professional outcome (job offer, interview invitation, etc.) that does not meet their expectations, Alcageb's services constitute a best-efforts obligation, not a guarantee of results.

7. Alcageb's Responsibility - Guaranteed Full Refund

Notwithstanding any other provision of this Policy, Alcageb commits to providing a full refund to the Client in the following circumstances attributable to Alcageb:
- Unilateral cancellation of the service by Alcageb without valid grounds.
- Failure to deliver the report or hold the sessions within the contractual timelines, without the Client's prior agreement to a revised schedule.
- Material error in the service rendered, acknowledged by Alcageb.
In such cases, the Client has thirty (30) days from the date of the breach to submit a refund request by email.

8. Session Rescheduling

Rescheduling a coaching session is not treated as a cancellation. The Client may reschedule a booked session without penalty, provided Alcageb is notified by email at least 24 hours before the scheduled time.
Any rescheduling request received less than 24 hours before the session, or any no-show without prior notice, will be counted as a session used, with no replacement or refund.

9. Amendments to This Policy

Alcageb Inc. reserves the right to amend this Policy at any time. Amendments are effective upon publication on alcageb.com. The Policy applicable to a given order is the one in effect at the date of purchase.

10. Contact

For any cancellation request or question regarding this Policy:
Email: info@alcageb.com
Mailing address: Alcageb Inc., 5320 MacDonald, Côte-Saint-Luc, Quebec H3X 2W2, Canada

For any unresolved complaint, Quebec residents may also contact the Office de la protection du consommateur (OPC): www.opc.gouv.qc.ca